Refund policy

We hope you love your Lovehikerun gear. If for any reason you're not completely happy with your order, we're here to help.

Returns

You can return your item within 30 days of receiving your order.

To be eligible for a return, your item must be:

Unworn and unused

Unwashed

In its original condition

Returned with any original tags and packaging where possible

Unfortunately, we cannot accept returns for items that show signs of wear, washing, or damage caused after delivery.

How to Start a Return

To request a return, please contact us at info@lovehikerun.com with:

Your order number

The item(s) you'd like to return

The reason for your return (optional but appreciated)

We'll provide you with instructions on how to return your item.

Return Postage

Unless your item is faulty or we have sent the wrong product, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.

Refunds

Once we've received and inspected your return, we'll let you know if your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 working days for the funds to appear in your account, depending on your payment provider.

Original shipping costs are non-refundable unless your item is faulty or incorrect.

Exchanges

If you've ordered the wrong size, the quickest option is to return your item for a refund and place a new order for the correct size (subject to stock availability).

Faulty or Incorrect Items

If your item arrives damaged, faulty, or you've received the wrong product, please contact us within 7 days of delivery at info@lovehikerun.com with your order number and photos of the issue.

We'll work quickly to put things right.